• If you would like to request a return or replacement, please contact customer service by email, provide the order number, return and exchange card, and explain your reason.

• Should you wish to return anything bought from us, we will be happy to refund a product, provided (in the case of any non-defective products) it has not been unnecessarily handled, i.e beyond the handling that you would do in a shop to decide whether to purchase the product.

• Return the product in its original packaging, you should send product back to Lispoo center Please note that our products fees are fully refund to you, but shipping charges are non-refundable.

Check the Status of Your Order: If the order is already being processed or shipped, cancellation may not be possible. Orders that have been shipped will require a return instead.

Contact Customer Service: Reach out to our customer service team as soon as possible. Provide them with your order number and any other relevant information to assist in quickly locating your order.

Confirmation of Cancellation: Once your order is successfully canceled, you should receive an email confirmation. If a refund is applicable, it will be processed based on our refund policy.